BELL BELL BELL!

This is the image that i have grown to loathe. From cell phones to sympatico, home lines and everything in between. If you're looking to ruin your day, give one of these customer service representatives a call...its a guarenteed patience fu@k.

Usually i have awful experiences with these turds but for the mostpart, after i shit my pants in anger...i get some lousy form of compensation that usually doesnt credit me for my full worths loss, but it just feels good knowing that i didnt let the system completely fu@k me over...just let them diddle around the outside a lil.

Well im happy to say for the first time in a LONG time, a bell customer service representative made me feel like a million bucks. Simply by listening, empathizing and immediately trying to resolve my issue as quickly as possible. what had been happening, is that i changed to a long distance plan that gave me $5 unlimited weekends....AWESOME! What they didnt tell me is that after i changed to that plan, my regular weekday 1o cent LD minutes would now default to 3o cents a minute! now because i still have my same ottawa number, and im not living there anymore...EVERY SINGLE call i get is a LD call, so every time i picked up the phone i knew i was paying 1o cents....so i thought ( i was really paying 3o cents) so for those 1o minute calls that i thought were costing me a buck, were costing me 3! You can imagine how much cash that added up to in a year since Ive been on that plan.

Needless to say i lost hundreds of dollars over the past year, I told him that when i was given the 5 dollar package, I was not made aware of the default charge... I wanted compensation and he didnt question the fact that it was exactly what the situation called for! The previous 3 bills averaged out to about $2o dollars a month, so i deducted two thrids of that amount, equal to the amount that i was being unknowingly charged and decided that would be fair compensation, roughly 14 bucks a month. Therefore he solved that problem by giving me unlimited browser and text messaging, a $17 dollar value free each month... roughly 12o dollars worth of features, which works out to about $1o a month for the previous year i got fu@ked over. The rest of the money lost I sucked up due to the fact that i did use a lot of weekend minutes and it did give me the opportunity to talk on the phone lots on my days off.

Overall a pleasant interaction with Neel, the man who served me today... and what i suggest, very much like im going to do after i finish writing this blog: Im going to call in to BELL and recite the employee number that i asked him for and make sure that he is recognized for his fantastic service.

David.